My Cart
CUSTOMER SERVICE 01706640227
Services

Free Delivery

On Orders over £30

Services

Google Verified

Shop with confidence

Services

Rated Five Star

By 100's customers

Services

Secure Payments

Transactions 128 Bit SSL

Returns

How long have I got to return unwanted items?

You can of course return your order, or part of it, for any reason within the specified period of time after delivery (shown in table below).

Product Return Period
Via Collect+/ Courier
DVDs, electronics or perfumes where the
seal or packaging has been opened
Not available,
unless faulty
Perishable goods
(e.g. food, confectionery and drinks)
Not available,
unless faulty
Made to order goods
(e.g. personalised items)
Not available,
unless faulty
All other items 14 Days

 

Returning unwanted items. 

To return unwanted items, they must be in their new, original condition for re-sale at full value. Please note unwanted personalised or made to order items can not be returned.

 


Method

How to do it Things to note
Via Collect+/ courier

Authorise your return and we will either provide you with a Collect+ label or arrange a collection, subject to availability, depending on the size of the product. We can not accept returns which we have not been authorised.

There is a charge for this service (see below).
Via your own courier Contact us and once authorised by us, you can post the items to us at your cost. Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded.

 

 

Return charges for unwanted items.

If you are returning items to us via Collect+ or courier, we will charge you £2.99 per parcel. Alternatively, you can of course use your own courier service to return the items to us at your own cost. 

 

Returning damaged or faulty items.

If your order arrives damaged, faulty or with an error, please contact us as soon as possible. Please note, slight damage to the outside box can happen during shipment and would not be regarded as product damage.


Method

How to do it Things to note
Via Collect+/ courier

Authorise your return for the faulty item and we will either provide you with a Collect+ label or arrange a collection, subject to availability, depending on the size of the product. We can not accept returns which we have been not authorised.

We will cover the cost for this service providing the item is found to be faulty upon its return. 
Via your own courier Contact us to arrange a return on the faulty item and once authorised by us, you can post the items to us at your cost. Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded.

 

We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned. 

 

Cancelling an order. 

You can request that we cancel your order before it is shipped. We will do our utmost to cancel the order before it is shipped and process a full refund. If an order has already been dispatched, you should follow the above instructions for returning unwanted orders. Please note personalised or made to order items can not be modified or cancelled once your order is submitted.

 

Missing items.

If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within seven working days and we will make arrangements to resolve the issue.